If something isn’t right with your order, please let us know. Our goal is to resolve any issue quickly and fairly through a repair, replacement, or refund, in accordance with the South African Consumer Protection Act (CPA).
If your order arrives:
Please notify us within 48 hours of delivery and provide photographs of the issue where applicable. Where the problem is due to transit damage or our error, we will resolve the issue at no cost to you, including any reasonable collection costs. If you have opted to use your own courier we are not responsible for any damages incurred.
You can request a return by emailing our customer service team with:
We will review your request within 1–2 business days and advise you of the next steps.
A valid proof of purchase is required for all returns, exchanges, repairs and refunds.
Many of our products are handcrafted or made from natural materials.
Natural variations in the following are not considered defects:
These characteristics form part of the unique beauty and individuality of each product.
Nothing in this policy limits or excludes any rights you have under the South African Consumer Protection Act (CPA).
Where a product is defective, unsafe or not of acceptable quality, Lemon Tree will provide the appropriate remedy as required by the CPA.
